Shipping Policy

Overview

At Zait Online, we aim to provide reliable and transparent shipping services to ensure a smooth shopping experience for our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United Arab Emirates (UAE).

By placing an order on our website, you agree to the terms described below.

Shipping Coverage

Currently, Zait Online ships exclusively within the United Arab Emirates (UAE). We do not offer international shipping at this time.

Shipping Fees

We offer simple and transparent shipping rates:

  • Free shipping on all orders above AED 150 within the UAE

  • Flat shipping fee of AED 20 for orders below AED 150

Shipping fees, if applicable, will be clearly displayed at checkout before payment is completed.

Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next business day

Once your order is processed, you will receive a confirmation notification.

Delivery Timeframe

  • Estimated delivery time within the UAE is 2–4 business days

  • Delivery times may vary depending on location, weather conditions, or courier availability

While we strive to meet delivery timelines, delays may occasionally occur due to factors beyond our control.

Delivery Partners

Zait Online works with trusted local courier partners to ensure safe and timely delivery of your orders across the UAE.

Order Tracking

Once your order has been dispatched, tracking details may be provided where available, allowing you to monitor the delivery status of your shipment.

Incorrect Address or Failed Delivery

Please ensure that all shipping details provided at checkout are accurate and complete. Zait Online is not responsible for delivery delays or failed deliveries due to incorrect or incomplete address information.

In cases of failed delivery due to customer-provided errors, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer support within 48 hours of delivery. We may request photos for verification and will assist with a replacement or resolution where applicable.

Policy Updates

Zait Online reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon being published on this page.

Contact Information

For questions regarding shipping, delivery timelines, or order status, please contact our customer support team through our official communication channels.

Zait Online
Committed to reliable delivery and transparent shipping across the UAE.