Privacy Policy

Introduction

Zait Online ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website operated in the United Arab Emirates ("UAE"). By accessing or using our website, you agree to the practices described in this policy.

This Privacy Policy applies to all users of our website, including customers, browsers, and any individual who provides personal data through our platform.

Information We Collect

Personal Information

When you interact with our website, we may collect personal information that you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

  • Order history and purchase details

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referring website or source

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders

  • To manage payments, deliveries, and customer support

  • To communicate with you regarding orders, updates, or inquiries

  • To improve our products, services, and website functionality

  • To comply with legal and regulatory requirements

  • To prevent fraud, unauthorized access, or misuse of our platform

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking Technologies

Zait Online uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Improve website speed, functionality, and content

You may choose to disable cookies through your browser settings; however, this may affect certain features of the website.

Sharing of Information

We may share your information only in the following circumstances:

  • With trusted service providers (such as payment processors, shipping partners, and IT service providers) strictly for business operations

  • When required by law, regulation, or legal process

  • To protect our rights, property, or safety, or that of our users

All third-party service providers are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted transactions, and restricted access to personal data.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

Your Rights

Depending on applicable laws in the UAE, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or updating of inaccurate information

  • Request deletion of your personal data, subject to legal obligations

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

Product Handling & Quality Assurance

Our olive oil is authentic and subject to quality inspection. Packaging and handling are carried out by Al Sanabel Al Thahabiya Foodstuff Company LLC, in compliance with relevant food safety and regulatory standards.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Zait Online does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our official communication channels.

Zait Online
Committed to protecting your privacy and delivering a secure online shopping experience in the UAE.